Job Description
Position: First Line Service Desk Technician
Location: Bochum
Employment Type: Full-time
Type of job: hybrid
Languages: Fluent in English & German
Are you passionate about helping people and enjoy problem-solving? Do you have great communication skills, a curiosity about technology, and some basic IT knowledge?
We are looking for a First Line Service Desk Technician who is fluent in English and German to join our welcoming and supportive team. This role is perfect for someone who thrives in a collaborative environment and loves assisting others.
Why Work With Us?
At UCI, we are dedicated to fostering a diverse and inclusive workplace where everyone can succeed. Our culture is built around teamwork, support, and personal development. While a solid foundation in people skills is essential, we also look for candidates with basic IT knowledge or a strong interest in technology. We'll provide you with all the training and tools to develop further technical expertise.
What You’ll Be Doing:
- Helping people: Be the first point of contact for users experiencing technical issues, providing support via phone, email, or chat in both English and German.
- Listening and communicating: Understand users' needs, communicate clearly, and offer simple, reassuring solutions.
- Problem-solving: Identify common issues and guide users through basic troubleshooting steps.
- Learning on the job: Expand your technical skills and knowledge with the support of the team and ongoing training.
- Collaborating: Work closely with colleagues to resolve more complex issues, learning from senior team members.
Who You Are:
- Fluent in English and German, with confidence in communicating in both languages.
- Strong interpersonal skills, naturally empathetic, patient, and a great listener.
- Curious about technology, with basic IT knowledge, such as:
- Familiarity with common operating systems (Windows, iOS).
- Understanding of basic networking concepts (e.g., IP addresses, Wi-Fi, LAN/WAN).
- Knowledge of productivity tools (Microsoft Office, Azure, M365).
- Ability to identify and troubleshoot common hardware issues (e.g., printers, monitors).
- Familiarity with service desk or ticketing systems (e.g., ServiceNow, Zendesk).
- Some prior experience in IT support or a related field, or formal education (e.g., technical diploma or certifications like CompTIA ITF+ or similar), is a plus but not mandatory.
- Eager to develop new skills and grow in a technical field.
- Team-oriented and thrive in collaborative problem-solving environments.
What We Offer:
- On-the-job training: Build your technical knowledge and skills, no matter your starting point.
- A supportive and inclusive workplace: We value diversity and encourage applications from women excited to grow in the technology field.
- Career development opportunities: Learn and advance within the organization.
- Competitive salary and benefits package.
- A meaningful role: Help people solve problems and make a real difference every day
How to Apply:
If you're excited about the opportunity to develop your skills in IT while helping people, we'd love to hear from you!
Please send your CV and a short cover letter